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As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Frequently Asked Question
What is Raw Indian hair?
Raw Indian hair is natural, chemically unprocessed hair that grows directly out of an individual's scalp. Understandably, most people do not have a perfect curl from root to tip and normally have irregular curls, waves or ringlets in their hair therefore no two bundles will be alike.
What's the difference between Raw Indian and Virgin hair?
Our virgin hair is very silky and has been steamed processed to create a more unified look. (ex. bodywave, loose wave, deepwave, etc.) This hair can last up to 2 years with the proper maintenance.Our Raw hair is unprocessed, collected from one single donor with all cuticles intact and hasn't been altered in any way because of this no two bundles will be alike which creates a more natural, full and voluminous look.
How many bundles do I need?
Up to 20" 2-3 bundles will be fine for a full natural. Anything longer than 20" you should opt for 3-4 bundles.
What's the difference between HD and Transparent lace?
HD lace is super thin lace giving it the ability to blend right in with your skin because of the material. Transparent lace appears white/transparent and just a little thicker than HD but it has the ability to blend with any complexion.
How do I know if a ready to wear unit will fit me?
Please refer to the sizing diagram below to ensure your measurements are accurate as ALL SALES ARE FINAL.
Do you offer refunds?
ALL SALES ARE FINAL. However, if there is a discrepancy with your order please reach out to TheSweetKollection.customercare@gmail.com or simply click the "Contact Us" button at the bottom of our website.
How long is shipping and do you offer expedited shipping?
Payment processing is 1-3 business days. After your payment has been processed, fulfillment will begin. This process takes 5-7 business days. Once your order is ready it will then be shipped, the entire process could take anywhere from 2-3 weeks.
We only offer expedited shipping for our Ready to Wear kollection as these luxury units will be on hand.
Do you offer international shipping?
Yes, we do!
How do you ship your packages?
We ship using USPS.
Can I change my shipping address after my order is place?
No, your shipping and billing address must match. If your shipping address is different we will only ship to your billing address.
What happens if my package is lost/stolen?
The Sweet Kollection is not responsible for lost/stolen packages once the item arrives to the shipping company.
Can I color my extensions?
Yes, hair can be lifted to 613. We recommend seeking a professional colorist to help achieve your perfect color!
Why am I receiving an email/text message to verify my identity after my purchase?
This email/text message is a one time message sent to verify your identity to minimize/hault fraudulent orders. Failure to verify your identity/proof of purchase will result in your order being cancelled and refunded.